Cliente saiu da fila
Hook emitido quando o cliente desiste do atendimento e abandona a fila de espera. Os dados enviados são os seguintes:
Dados incompletos:
{
"content": {
"queue": {
"id": "64d995384d7eb880abd9c004"
},
"department": {
"id": "5f84c15119aa970ea849fc3a"
},
"disconnected": true
},
"hookType": "client_left_queue",
"hookDescription": "Cliente saiu da fila",
"timestamp": "2023-08-14T12:53:09.319Z"
}
Dados completos:
{
"content": {
"id": "65372496bfcaec8cc929ee8f",
"customer": {
"name": "Cliente",
"id": "60175bd1e43650318015fe4a",
"email": "[email protected]",
"tel": "31999999999",
"cpf": "00000000000"
},
"customerData": {},
"department": {
"name": "Departamento",
"id": "5f71281d112758a7d019c7c4",
"identifier": "nuvidio"
},
"initialEnqueuedAt": "5f71281d112758f7d019c7c4",
"initialDepartment": "2023-10-24T01:57:42.855Z",
"transference": {},
"status": {
"name": "done",
"detail": {
"message": "User left from queue",
"code": "quit",
},
"timestamp": "2023-10-24T01:57:45.058Z",
},
"logs": [
{
"name": "done",
"timestamp": "2023-10-24T01:57:45.058Z",
"detail": {
"message": "User left from queue",
"code": "quit"
}
},
{
"name": "enqueued",
"timestamp": "2023-10-24T01:57:42.852Z",
"detail": {
"message": "User enqueued",
"code": "push"
}
}
],
"origin": "https://nuvidio.com/nuvidio",
"device": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36",
"createdAt": "2023-10-24T01:57:42.856Z",
"ticket": "23102490359834",
"enqueuedAt": "2023-10-24T01:57:42.852Z",
"unqueuedAt": "2023-10-24T01:57:45.061Z"
},
"hookType": "client_left_queue",
"hookDescription": "Cliente saiu da fila",
"timestamp": "2023-08-14T12:53:09.348Z"
}
Updated 5 months ago