Solicitação finalizada pelo atendente
Hook emitido quando o atendente termina o preenchimento dos dados da solicitação (Issue), como anotações, tabulação e questionário. Quando ele clica em "Salvar" esse hook é disparado. Os dados enviados são os seguintes:
Dados incompletos:
{
"content": {
"id": "64ece5e81e040612e81b1e07",
"queue": {
"id": "64ece5e5b48250442a95c4d5"
},
"department": {
"id": "5f723dda8945122fdc86b5cc"
},
"customer": {
"id": "5ffdab3181b6a51afc89ba7f"
},
"attendant": {
"id": "5eeed10c1fcc1918a892a3c1"
}
},
"hookType": "attendant_closed_call",
"hookDescription": "Atendente fechou a chamada",
"timestamp": "2023-08-28T18:23:47.914Z"
}
Dados completos:
{
"content": {
"id": "65372643c22a7973c603c653",
"initialDate": "2023-10-24T02:04:51.773Z",
"expirationDate": "2023-10-24T02:05:11.234Z",
"duration": 20,
"ticket": "23102499066577",
"recorded": true,
"recordingDeleted": false,
"tags": [
{
"id": "60d3423babf54861b882f07c",
"label": "Dúvida",
"description": "Cliente tinha dúvidas sobre o produto",
"color": "#ece755"
}
],
"issues": [
{
"key": "0192831",
"name": "Ticket 01",
"data": [
{
"value": "0192831",
"label": "contrato"
},
{
"value": "R$ 100,00",
"label": "Valor"
}
]
}
],
"textChat": [],
"department": {
"id": "5f71281d1c2758f7d019c7c4",
"name": "Nuvidio",
"identifier": "nuvidio"
},
"queue": {
"id": "65372642bfcaec1cc92a2dcb",
"logs": [
{
"name": "done",
"timestamp": "2023-10-24T02:04:51.735Z",
"detail": {
"message": "User moved to call by attendant 5cb6490584f3022388480647",
"code": "shift"
}
},
{
"name": "routed-to-attendant",
"timestamp": "2023-10-24T02:04:50.250Z",
"detail": {
"message": "Call routed to attendant with id: 5cb6490584f3022388480647",
"code": "routed-to-attendant"
}
},
{
"name": "enqueued",
"timestamp": "2023-10-24T02:04:50.207Z",
"detail": {
"message": "User enqueued",
"code": "push"
}
}
],
"origin": "https://nuvidio.com/nuvidio-gustavo?token=bd94b60f-210b-4d30-852a-0d769d4aaf81",
"device": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36",
"status": {
"name": "done",
"detail": {
"message": "User moved to call by attendant 5cb6490584f3022388480647",
"code": "shift",
},
"timestamp": "2023-10-24T02:04:51.735Z",
},
"enqueuedAt": "2023-10-24T02:04:50.207Z",
"unqueuedAt": "2023-10-24T02:04:51.738Z",
"transference": {
"to": {}
},
"createdAt": "2023-10-24T02:04:50.210Z"
},
"customer": {
"name": "Cliente",
"id": "60175bd1e43650318015fe4a",
"email": "[email protected]",
"tel": "31999999999",
"cpf": "00000000000"
"connectedAt": "2023-10-24T02:04:53.449Z",
},
"customerData": {
"contrato": {
"label": "Contrato",
"value": "10291012",
}
},
"invite": {
"id": "65372637db09d16ea44b3fa5",
"token": "bd94b60f-210b-4d30-852a-0d769d4aaf81",
"link": "https://nuvidio.com/nuvidio?token=bd94b60f-210b-4d30-852a-0d769d41af81",
"shortLink": "https://nuvidio.me/hZqmXD"
},
"attendant": {
"name": "Atendente",
"id": "5cb6490584f3122388480647",
"notes": "Anotações",
"email": "[email protected]",
"reference": "1231",
"connectedAt": "2023-10-24T02:04:52.639Z"
},
"logs": [
{
"name": "finalized_by_attendant",
"client": "Atendente",
"clientRole": "attendant",
"timestamp": "2023-10-24T02:05:11.234Z",
"detail": "Finalize call with success"
},
{
"name": "disconnected",
"client": "Cliente",
"timestamp": "2023-10-24T02:05:11.687Z",
"detail": "User disconnected from room",
"clientRole": "customer"
},
{
"name": "disconnected",
"client": "Atendente",
"timestamp": "2023-10-24T02:05:11.304Z",
"detail": "User disconnected from room",
"clientRole": "attendant"
},
{
"name": "connected",
"client": "Cliente",
"timestamp": "2023-10-24T02:04:55.833Z",
"detail": "User joining on room",
"clientRole": "customer"
},
{
"name": "connected",
"client": "Atendente",
"timestamp": "2023-10-24T02:04:55.449Z",
"detail": "User joining on room",
"clientRole": "attendant"
},
{
"timestamp": "2023-10-24T02:04:51.779Z",
"client": "Atendente",
"detail": "Attendant started record",
"name": "started_record",
"clientRole": "attendant"
}
],
"questionnaire": []
},
"hookType": "attendant_closed_call",
"hookDescription": "Atendente fechou a chamada",
"timestamp": "2023-08-28T18:23:47.935Z"
}
Updated 1 day ago